Shipping & Refund Policy
Thank you for shopping at Clean Apparel, we truly want you to have a great shopping experience with us. So we are more than happy to answer any questions you might have. We promise that you will love your unique, not-available-anywhere-else products (our products are designed in house and shipped from the USA).
Our products are custom and crafted with care after your purchase and shipped directly to you.
Processing takes on average between 3-5 business days. During the holiday season, you may see up to an additional 3-5 days delay. After processing, items takes between 3-5 days to be delivered to your home.
This happens sometimes, so no worries, based on our experience delivery might take longer depending on your local USPS. If the tracking shows your item should have been delivered and it hasn't please contact your local USPS to find out why they haven't delivered it. You can also send us a message with what information you're given.
RETURNS, REFUNDS, & EXCHANGES
We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. Our products are custom hand printed, so once your order is made we typically do not accept returns or exchanges due to incorrect selection of sizes, designs, colors, buyer's remorse, etc.
Orders can be cancelled within 24 hours unless the orders have already been completed and shipped or the customer added a "Faster Processing" charge which moved their order to the front of the production queue.
NOTE: Due to credit card payment processor fees that are not refunded to us when we refund a portion or all of a customer's order, a processing fee is charged when a refund is processed to cover those fees.
Please read our sizing chart carefully as we do indicate if a clothing type runs small or large. Any questions about this please feel free to contact us at firstname.lastname@example.org.
Our refund or replacement policy is guaranteed for 30 days after the customer receives their order. After that time, we cannot guarantee we will refund, exchange, or replace an item but please contact us at email@example.com and we will do our best to address your concerns. Additional fees may apply.
If you've ordered between 24 hours, please contact us ASAP and we will update your order, if it is over 24 hrs please send us a message and we will do our best to sort it out (additional charges may apply).
NOTE: Due to COVID, we will accept returns on a case-by-case basis. Any we do accept will be washed and donated to a local organizations for those in need. We do this for the protection of our customers. We are a small family-run business and ask you to please only order if you intend to keep your items.
1. Email our support at firstname.lastname@example.org
2. We will let you know if you qualify for a return and the address to return the items to.
3. All returns require a RMA number unless we supply a return label. Returns without a RMA number will not be accepted.
4. Additional charges / restocking fee may apply.
5. Once we receive the items we will apply the refund (minus original shipping charge and any other fees) back to your credit card or original method of payment.